Written communication

Written communication includes any written document, handwritten or word processed, including emails, letters, reports, manuals, instant messages and memos.

Examples of written communication:

Relating to staff	Relating to customers
Staff rotas Staff contracts Minutes of staff meetings Internal memos e.g. indicating fire drill practice Uniform standards Training programmes Safety procedures/ complaints procedures/ disciplinary procedures Handbooks on a range of topics Instruction manuals Recipes Hygiene regulations – HACCP Annual business reports	Booking details Safety procedures Menus Directions within a building Local information folders in hotel rooms Taking orders

Relating to staff

Relating to customers

Staff rotas
Staff contracts
Minutes of staff meetings
Internal memos e.g. indicating fire drill practice
Uniform standards
Training programmes
Safety procedures/ complaints procedures/ disciplinary procedures
Handbooks on a range of topics
Instruction manuals
Recipes
Hygiene regulations – HACCP
Annual business reports

Booking details
Safety procedures
Menus
Directions within a building
Local information folders in hotel rooms
Taking orders

Some basic rules apply to all written communication:

Text must be legible
Spelling and grammar must be correct
Information should be concise and accurate
The style of writing must be suitable for the document

Verbal communication

Communication

Written communication

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