Employees are often the front line of the business. They are the people who make the product or provide the service to the customers.

Employees have a massive effect on the outcome of the business.

Employees have an interest in a business doing well so that they can benefit from:

• job security
• higher pay
• improved working conditions

Employees can influence how a business operates by:

• increasing or decreasing productivity
• providing good or bad customer service
• in extreme cases, withdrawing their labour and going on strike