Communication is the process of sending information to others and receiving information back from them. Digital communication involves sending and receiving such information electronically.

Digital communication tools

There are a number of digital tools that are commonly used in business to communicate, both internally and externally, including:

• Email – Electronic mail enables written messages to be sent instantly to others, and files can be shared as attachments.
• Mobile phones – Mobile phones enable verbal conversations to be conducted anywhere. They also allow short written messages to be sent (see instant messaging).
• Mobile applications – Applications (apps) are designed to run on smart phones and tablets. They can be used to create documents, capture images and enable banking transactions.
• Websites – A page or group of pages containing written and visual information using various media.
• Social media – A variety of web platforms that enable users to share ideas, content, information and messages.
• Web conferencing – A meeting that uses communications software to stream images and/or voices over the internet between participants in different locations.
• Cloud services – Software, such as online document editing and data storage, that is run from a remote location but that can be accessed from anywhere as long as a connection to the internet is maintained.
• Instant messaging – Software that enables users to send instant messages, usually in the form of text, to each other.